Refund & Cancellation Policy

BESTECO operates as a digital marketplace connecting buyers, vendors, consultants, trainers and service providers. Unless expressly stated on a listing, BESTECO is not the manufacturer, supplier or owner of products listed by third-party vendors. Refunds relating to marketplace products are governed by the individual seller's approved return and refund policy and by applicable law.

Membership fees are non-refundable once membership benefits have been activated on your account. A refund request may be considered only where:

• a duplicate payment has been made,
• payment was deducted but the membership was not activated, or
• a verified technical error on the Platform prevented successful registration.

Refund requests for paid workshops or training programs are handled as follows:

• More than 7 days before the event – eligible for refund after applicable processing charges.
• Within 7 days of the event – no refund.
• No-show – no refund.

BESTECO may reschedule any event due to unforeseen circumstances. In such cases, registrations remain valid for the revised date or for another option communicated by BESTECO on the Website or by email.

Consultancy fees are refundable only where the consultant fails to attend the scheduled session, or where the consultation cannot be delivered due to reasons attributable to BESTECO. Completed consultation sessions are non-refundable.

Refunds for products sold by vendors are assessed on the basis of product condition, the seller's policy, applicable consumer-protection laws and verification of the complaint. BESTECO may assist in dispute resolution but is not responsible for the quality or performance of third-party products.

If an incorrect amount has been charged due to a technical issue on the Platform, please contact us within 7 days of the transaction using the details on our Contact page.

Approved refunds are processed to the original payment method within 7–14 business days, subject to banking and payment-gateway timelines.

Refund-related queries can be raised at any time through the channels listed on our Contact page.